Last Updated: January 11, 2021

Please read this Privacy Policy carefully and review it periodically for the latest information about our privacy practices. By using the Site, you agree to the terms of this Privacy Policy. IF YOU DO NOT AGREE WITH THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT PROVIDE US WITH YOUR PERSONAL INFORMATION OR INTERACT WITH THE SITE.

This Privacy Policy (“Privacy Policy”) explains how INSTITUTE FOR SOLUTION FOCUSED THERAPY LLC (“Solution Focused”, “us,” “our,” or “we”) uses your information and applies to all who use our Web website (, mobile applications, electronic services, social networking sites, or any individual, business partner-specific, city-specific, or other area-specific websites we offer that link to or reference this Privacy Policy (collectively, the “Site”) and when you receive electronic communications from us.

We will routinely, at our sole discretion, update this Privacy Policy to clarify our practices and to reflect new or different privacy practices. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

  1. Types of Information We Collect

We collect Personal Information from you in various ways when you use our website and services. “Personal Information” means any information that may be used to identify an individual, including, but not limited to, a name, address, telephone number or email address, or other information about an individual that is directly linked to personally identifiable information. Personal Information does not include aggregate or anonymized data, and nothing in this Policy restricts or limits our collection, use and disclosure of such data.

Information You Provide. In general, you can visit the Solution Focused website without telling us who you are or revealing any Personal Information about yourself. Sometimes, however, we will require or request you to provide Personal Information in connection with the use of our website or services. Generally this information is collected when you (i) fill out a sales information request or contact form; (ii) become a registered user with Solution Focused, including but not limited to enrolling as a student or subscriber; (iii) sign up for a mailing list; (iv) contact us; (v) enter a promotional/informational feature via our website or services; or (vi) complete a survey that we use for research. We may also collect Personal Information that is contained in the files, documents, photos and other materials that you upload to our website or provide in connection with our services. Solution Focused may use third party authentication services (each, an “Authentication Service”) for account registration and credentialing purposes. You may be required to provide your username/ID for an Authentication Service accepted by Solution Focused. The Authentication Service may also ask you for your password for your account with that Authentication Service. If you choose to provide any of the foregoing information, during registration or otherwise, you are giving Solution Focused the permission to use and store it consistent with this policy.

Automatically Collected Information. When you visit our website or use our services, certain information may also be automatically collected. For example, we record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our website and services are accessed. We may also use cookies and other tracking technologies to improve our website, services and your experience. “Cookies” are small text files placed on your computer’s hard drive that are read by the server that placed them, are unable to execute any code or virus and cannot take any additional information from your hard drive. These cookies allow our website to recognize you when you revisit our website and services and to remember certain information about you, such as your preferences and the type of content you find of interest so that we can better serve you with more tailored information when you return to our website or services. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. Generally, you can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. If you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of our website and services.

Solution Focused also receives Personal Information and other online and offline information from sources of information that legally provide Solution Focused with your information, and which are outside the scope of this Privacy Policy at the time of collection (“Other Sources”). Solution Focused will use such information in accordance with applicable laws and this Privacy Policy. Information concerning a device you use to access, use, or interact with the Site, such as operating system type or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geo-location, unique device identifier or other device identifier, mobile phone carrier identification, and device software platform and firmware information (“Device Data) may also be collected when your device interacts with the website and Solution Focused, even if you are not logged into the website using your device.

Credit card information is temporarily collected for use with online orders only and is not saved in any manner by Solution Focused. Solution Focused does not have access to the credit card number, verification code, or expiration date. This information may, however, be retained by our credit card payment processor to the extent required to facilitate the financial transaction. If you make a purchase on our site, we currently use the third party payment processor Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

Data Security. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the website, applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS. If you believe your privacy has been breached through use of our website, applications, or other services please contact us immediately.

  1. Your Choices

You can limit the information you provide to Solution Focused and you can limit the communications that Solution Focused sends to you. For example, you can manage your subscriptions by following subscription management instructions contained in the commercial e-mails that we send you. However, even if you have unsubscribed from our promotional email messages, we may still contact you with important transactional information related to your account and your purchases; You may manage how your browser handles Cookies by adjusting its privacy and security settings; You may manage how your mobile device and mobile browser share certain Device Data with Solution Focused, as well as how your mobile browser handles Cookies by adjusting the privacy and security settings on your mobile device; and you may also manage the sharing preferences of certain Personal Information with us when you connect with us through social networking platforms or applications.

  1. How Solution Focused Uses Information

 We (or authorized third parties on our behalf) may use information collected as described in this Privacy Policy to: (i) provide services, products or information you request and to process and complete any transactions in connection therewith; (ii) request feedback and to enable us to operate, develop, customize and improve our website and services; (iii) to conduct marketing analysis, to send you surveys or newsletters, to contact you about services, products, activities, special events or offers from Solution Focused or our partners or other third parties and for other marketing, informational, product development and promotional purposes; (iv) send you emails and to contact you about your use of our website and services; (v) to respond to your emails, submissions, comments or requests; (vi) to perform after-sales services; to respond to customer support inquiries; for assistance with our product and service development; (vii) and to inform you of updates to products and services from Solution Focused that better meet your needs; (viii) monitor and analyze website usage and trends and to personalize the website and our users’ experiences on the website; (ix) store contacts you enter or upload into your contacts list for your private use and viewing; (x) send emails to users you invite (and contacts you invite to become users) to collaborate and access your files; (xi) notify you about important changes to our website; and (xii) for any other purpose for which the information was collected.

By using our website and services, you consent to the processing and transfer of your Personal Information as set out in this Policy and you acknowledge that we may store and process personal information in the United States and other countries.

  1. When and Why Solution Focused Discloses Information

We (or authorized third parties on our behalf) may share your Personal Information, as required or permitted by law: (i) with any company owned and/or controlled by Institute for Solution Focused Therapy LLC (“Affiliate) who may only use the Personal Information for the purposes described in this Privacy Policy; (ii) with vendors, consultants and other service providers who are engaged by or working with us in connection with the operation of the website and services we provide and who need access to such information to carry out their work for us; (iii) when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with laws or respond to lawful requests, legal process or legal authorities; (iv) when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to protect the rights, property or safety of Solution Focused or our agents, employees, customers and others, including to enforce our agreements, policies and Terms of Use and Services); (v) and to respond to an emergency or protect the personal safety of any person; (vi) in an aggregated or anonymized form that does not directly identify you; (vii) when you give us your consent to do so, including if you opt-in to sharing Personal Information or if we disclose on our website or services that the information you provide will be shared in a particular manner and you provide such information; and (viii) in connection with, or during negotiations of, an acquisition, financing, merger or sale of all or a substantial portion of our business, with or to another company. We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes.

  1. Social Networks

The website may be accessible through or contain connections to areas where you may be able to publicly post information, communicate with others such as discussion boards or blogs, review products and merchants, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. If you choose, when prompted, to link your social networking profile to your Solution Focused account you grant Solution Focused permission to access all of the elements of your social network profile information that you have made available to be shared and to use it in accordance with the social network’s terms of use and this Privacy Policy.

  1. Third Party Websites and Services

Our website and services may contain links to other websites and services on the Internet, including, but not limited various services provided by Thinkific Labs, Inc., which are owned and operated by our partners, customers, advertisers and other third parties. We have not reviewed and will not review these websites and services which are linked to the Solution Focused website. We have no control over such external sites, do not endorse any external websites and are not responsible or liable for any content, advertising, products or other materials that may appear on or may be available on, from or through any such external site. We encourage our users to be aware that when they leave our website or services, they should read the privacy statements of each and every website and service before providing any personally identifiable information. We are not responsible for the privacy practices of such websites or services, and their data collection practices are not covered by this Policy.

  1. Use Outside the United States of America

If you live outside the United States of America, and you use the website or provide us with Personal Information directly via the Site, your information will be handled in accordance with this Privacy Policy. By using the website or giving us your Personal Information, you are directly transferring your Personal Information to us in the United States and you agree and consent to our collection, transfer, and processing of your Personal Information in accordance with this Privacy Policy. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use the website or provide us with Personal Information.

If you reside in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request from Solution Focused access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. To request access to or rectification, portability or erasure of your personal data or to delete your Solution Focused account, login to your account and appropriately adjust your settings or contact If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, or if you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, contact Any transfers of personal data by Solution Focused from the European Economic Area (EEA) or Switzerland are done pursuant to European Commission approved Model Contractual Clauses. If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use Cookies on our website, then you will have an opportunity to manage your Cookie preferences on the Site; except that certain Cookies are required to enable core website functionality, and you cannot choose to disable those Cookies. All personal data is collected and controlled by Institute for Solution Focused Therapy, LLC located at PO Box 15, Westminster MA 01473 USA.

  1. Children’s Privacy

Solution Focused does not intend that any portion of the website will be accessed or used by children under the age of thirteen, and such use is prohibited. The website is designed and intended for adults. By using Solution Focused, you represent that you are at least eighteen years old and understand that you must be at least eighteen years old in order to create an account and purchase the goods or services advertised through the Site.

  1. Contact Us

If you have any questions regarding our Privacy Policy, please contact us on the information below.

Mailing Address:
Institute for Solution Focused Therapy LLC
PO Box 15, Westminster MA 01473 USA